As a team we are truly committed to improving our work & process, in order to achieve our company’s targets & objectives. And this means delivering a quality service to all our clients, as we promised them.
Careers
Careers
At TPAY MOBILE we are united by a passion for our work.
The benefits TPAY MOBILE offers its clients are simple but transformative.
Our technology allows merchants, operators, ePayments processors and developers to accept mobile payments from consumers across MEA and Turkey using their mobile number as the core, driving financial inclusion and access across the region.
Explore our current job openings and apply to join our team
BI Developer
Job Description:
- Engage with different stakeholders, interpret their business requirements, and prescribe the most appropriate analytical approach to address the requirements.
- Understand underlying business processes for different products & services.
- Addressing various business questions by utilizing BI reporting platform, data analysis, and end-to-end Data science projects.
- Conduct data analysis on different datasets and extract actionable insights.
- Perform hands-on design, development, configuration, and testing of BI platform and dashboards for new and existing business metrics.
- Ensure the quality of our BI products and deliverables.
- Participate in the development process to create and maintain the Data Warehouse aggregation layer.
- Engage in complex long-term projects, with a focus on continuous delivery in small increments.
- Be proactive in seeking opportunities to improve concerning team, processes, and data.
- Host data awareness and literacy sessions to elevate data-driven decision-making across teams.
- Work with other teams to identify solutions to business problems, develop a plan for creating those solutions.
Qualifications:
- BSc in Computer Science, Engineering, or similar field
- 1-3 years or more of experience in a related position.
- Excellent communication skills to collect and understand reporting requirements and communicate back the insights to different business users.
- Excellent analytical skills, attention to detail, and the ability to follow issues through to resolution.
- Strong understanding of data design, Data warehousing concepts, and modernizing a data warehouse environment. Going from batch processing to near real-time Analytics.
- Experience working with Data warehouses (such as. Snowflake, Teradata, Oracle, Microsoft).
- Proficiency in programming languages such as SQL, Python
- Expert knowledge data wrangling skills and capable of identifying data trends and how it relates to the user requirements.
- Strong understanding of statistical and machine learning methods and able to use them to solve a business problem in the production environment.
- Previous experience working with large data sets and transforming raw data into actionable insights.
- Knowledge of modern cloud technology e.g., Azure Cloud Services
- Strong time management & interpersonal skills, able to work well in a mixed team of developers, testers, and subject matter experts.
- Experience in Snowflake is a plus.
- Expertise in Business intelligence and data visualization tools (such as. Looker, tableau, Power BI, Business Objects). experience in Looker is a plus.
- Experience in ETL tools is a plus.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
Customer Success Engineer
Job Description:
- Problem troubleshooting, root cause analysis, handling & monitoring downtimes, and handling emergency alerts (on phone call support) either related to operators or merchants.
- Handling incoming complaints from customers, merchants, or operators.
- Documenting customer requirements and reviewing use cases.
- General onboarding of new accounts and successful technical implementation.
- Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
Qualifications:
- 0-3 years relevant experience in a technical customer-facing role.
- Good knowledge in SQL, C#, Asp.net & OOP concepts. Web APIs is a big plus.
- Excellent command of English.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
Operations Account Manager
Job Description:
- Align with Commercial and Delivery teams on Partner needs.
- Provide Partner with Technical SPOC and make sure Partner does the same.
Attend (if needed) and manage the technical calls with the SPOC - Responsible and accountable to handle all requests received from his/her accounts and manage the End-to-End follow-up and updates.
This includes (Technical Issues with the Support team, CR with the Engineering team, Periodic Settlement with Settlement Team, Any Legal changes with the Legal team) - Follow up closely on Progress, using Partner SLA (contract) or team SLA
- Analyse data for given accounts to identify revenue drops, investigate root causes and take proper actions with internal teams to mitigate abnormalities.
- An intuitive understanding of the importance of data in understanding trends, providing actionable insights, & tracking the success of those initiatives
- Maintain a frequent channel of communication with each account.
- Keep data accurate on the pipeline.
- Perform monthly clean-up exercises on his/her accounts pipeline cards to ensure all data are up to date
- Reporting status of launches, pending tracks, revenues, and active base on weekly basis – internally.
- Reporting status of accounts and pending/open tracks on weekly basis – externally.
- Maintain partner relationships to ensure continual growth and meet revenue targets.
- Maintain, and increase business opportunities with existing partners.
- Oversee partnership implementation in collaboration with Technical, Operational, Product, and other Business Development teams both locally and globally.
- Design and implement a strategic business plan that guarantees growth
- Ongoing partner management and optimization of account management.
- Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.
- Attend New Partners discussion, Pre-sales activities, providing accurate information for closing the commercial deal.
- Accountable for Commercial Revenues for managed Partners.
Qualifications:
- 3-5 years of experience in account management, business development
- Relevant experience in account management/sales, practice is mandatory
- Telecommunication/Fintech/Payments background is a plus
- Excellent command of using Microsoft Office tools especially Excel & PowerPoint
- Fluent English Language (Written and spoken)
- Strong communications skills.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
Sales Account Manager
Job Description:
- Proven record of high-performance managing complex initiatives to achieve outstanding results for the assigned targets
- An intuitive understanding of the importance of data in understanding trends, providing actionable insights, & tracking the success of those initiatives
- Proven experience leading by example, exhibiting integrity/enthusiasm/communication & fostering collaboration throughout organizations
- Exceptional ability to develop strong business relationships at all levels to ensure business sustainability
- Works with individuals and teams across the organization to ensure the best customers’ experience
- Negotiating all contracts with prospective clients
- Preparing weekly and monthly reports
- Giving sales presentations to a range of prospective clients
- Maintaining client records
- Generating leads
- Onboarding new customers involve credit terms, products, commercials, expansion plan, etc.
- Design and implement a strategic business plan that guarantees growth.
- Creating successful business opportunities and partnerships with international and regional brands in different online business industries to enable them to monetize their online services in the MENA region through mobile payments (Direct Carrier Billing (DCB)).
- Working with various online business industries (Content Monetization, Games, VOD, Entertainment, Books & Education, Classifieds & E-commerce, Online Expert Services, Online Payments, etc.).
- Lead the operations to have one system consolidating all Organization Work of the company.
- Creating Forecast across the year and managing it through different sectors.
Qualifications:
- 3-5 years of experience in sales, customer experience, or account management.
- Relevant experience in account management/sales, practice is mandatory.
- Telecommunication/Fintech/Payments background is a plus.
- Excellent command of using Microsoft Office tools especially Excel & PowerPoint.
- Fluent English Language (Written and spoken).
- French is a plus.
- Strong communications skills.
- Flexible in working hours/weekends/outdoor visits & traveling.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
Settlement Account Manager
Job Description:
- Connect daily with Operators and Merchants to resolve issues and ensure timely settlement of payments.
- Understand and improve problem solving capability for complex operations flow, accounting issues, and transactional discrepancies.
- Make sure the settlement & collections reports are delivered on time, meeting predefined deadlines.
- Overall financial account management responsibilities for both Operators and Merchants.
- Facilitate & streamline the work prerequisites from different internal & external entities.
- Monitor the Operators’ reporting and collection cycle.
- Be responsive and reachable & interact daily with international partners.
- Sole communicator with the Operators for their reporting, settlement, and collection cycles.
- Acts as the Merchant’s focal point regarding reports, settlements, and collection - Financial Customer Care.
- Follow up with the different internal departments to finalize the Merchant’s payments cycle.
- Following up and ensure timely payment cycles.
- Provide reporting to senior leadership and produce insightful analyses of the business upon request for management.
- Grow with the team; develop a deeper understanding of complex transactions and work with our business partners to progress our capabilities.
Qualifications:
- Bachelor’s degree with a minimum of 2 years of professional experience.
- Self-directed, energetic, intellectually curious.
- Superior analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Team player who is comfortable working in a dynamic, entrepreneurial environment.
- Willingness to simultaneously work on multiple projects, serving multiple constituents.
- Excellent knowledge in MS Office, Excel and PowerPoint.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
Senior MarCom Specialist
Job Description:
- Develop brand awareness and online reputation. Working together with different teams to come up with content aligned with our brand guidelines and ensuring the tone of voice is maintained across all material.
- Event management including branding, message, speech, presentation and all coordination.
- Draft creative content.
- Develop & implement social media strategy to align with business goals and meet company objectives, perform research on current trends and audience preferences.
- Work alongside our graphic design team to generate creatives that are both eye catching and engaging.
- Develop, implement, sustain, and update all social media channels and develop an editorial calendar.
- Measure and report performance of social media campaigns/ads, review insights, and assess against goals and monitor the competitors.
- Create and develop all innovative ways to communicate the company message and objectives to all employees and all our existing and potential partners.
- Follow the marketing strategy for the company in line with company objectives and own implementation of all Marketing campaigns and programs from ideation to execution.
- Uplift, build, and maintain the company’s brand identity/image not only on social media, presentations, and website but also in all company’s communications including press releases, media, conferences, and events.
Qualifications:
- 3+ years of experience.
- Excellent communication skills, presentation, collaboration, and time-management skills including prioritising, scheduling, and adapting when necessary.
- Ability to multi-task, work under stress and meet deadlines.
- Excellent analytical and problem-solving skills.
- Agile and capable of handling several projects/tasks simultaneously.
- An eye for details is a must.
- Being creative, innovative, and passionate about marketing and communication.
- Languages – Fluent English.
- Bachelor’s Degree of any relevant discipline.
- French and Turkish languages are preferable.
Join Our Team:
Location First Settlement – New Cairo – Egypt.
For other job openings, please
Employee Benefits
Flexible Hours and Summer Working Hours
Installments
Medical, Life and Social Insurance
Mobile Allowance
Onsite Doctors
Other Perks
Work From Home
Career
Career Path
Training and Development
Compensation
Competitive Salary
Performance Appraisal/Bonus
Merit Increase
Culture
Company Events
Values
Our Values
People
We believe that our strength lies in our diversity
Potential
We create opportunities for our people to unleash their potential
Leadership
We empower our people to make decisions that enhance our customer experience
Fun
We enjoy and celebrate what we do
Accountability
We are responsible and committed to deliver unparalleled quality
Communication
We communicate in a gentle and respectful manner
Teamwork
We work collaboratively to accomplish our goals
What our employees say
I love that we all bring something different to the table and are given a chance to share and leverage our experiences. We all come from different backgrounds and I feel this is really valued by the company as a whole.
Sherine Mohsen
HR Specialist
I have always enjoyed coming together as part of a team to achieve a common goal or complete a task effectively and this is why I love working at TPAY MOBILE. No matter how loaded we are, or how complex it gets, we always work it out together in the best possible work. Having a cooperative teammates is one of TPAY MOBILE main strength points.
Ahmed Ramadan
Accounting Supervisor
Since joining TPAY MOBILE in 2018 I feel my career has gone from strength to strength. As the organisation has grown so too have the opportunities for the team, and I feel strongly there are plenty more opportunities for everyone to continue to grow and develop.
Nour El-Sobky
Senior QC Engineer
There is something really exciting about being part of a fast growing mobile payments company, not least one that really values customer experience and empowers its team to make decisions and get things done.
Dina Adel
Integration Lead
We might not all sit together in the same office but there is always plenty of opportunities to have fun with colleagues. I love that there is a genuine culture of not only enjoying what we do but also sharing in each other’s success.
Engy Badie
Settlement Account Manager
Everyone at TPAY MOBILE is treated with a sense of mutual respect. Communication between different teams, as well as management is always done in a smooth way, which helps in facilitating the different work flow. This is a founding principle that is as true today as it was six years ago when the first employees walked through the door.
