At TPAY MOBILE we are united by a passion for our work.
The benefits TPAY MOBILE offers its clients are simple but transformative.
Our technology allows merchants, operators, ePayments processors and developers to accept mobile payments from consumers across MEA and Turkey using their mobile number as the core, driving financial inclusion and access across the region.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly and effectively to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior, senior and lead customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Developing team skills and performance.
• Building and updating a knowledge base to be used as a checklist for client inquiries and troubleshooting.
• Bachelor of Computer Science or Engineering is preferable.
• +7 years of relevant experience.
• Creating processes and SLA’s.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Experienced Commission.
• Responsible for Commercial operation management reporting & analysis.
• Experienced Budgeting & Planning.
• Monthly and quarterly commission calculations and achievements for all business sales staff and submit it the HR payroll team.
• Development and review of commercial/financial plans for enterprise business unit.
• Gathering data from the Big Data team to prepare periodic reports.
• Prepare periodic reports that will be aligned with Business requirements.
• Coordinating budgets and job timings with all departments to ensure work is completed according to deadlines/ within the agreed budget.
• Responsible for the accurate Sales reports / Sales Commissions (daily, weekly and monthly)
• Bachelor Degree
• +5 years of experience
• Telecommunication/Fintech/Payments background is a plus.
• Excellent command of using Microsoft Office tools especially Excel & PowerPoint.
• Fluent English Language (Written and spoken).
• Strong communications skills.
• Negotiations Skills.
• Analytical Skills.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Write and enhance Looker reporting over the company’s Data Warehouse and other sources, improve report performance, troubleshoot issues, and support users.
• Carry out and manage regular processes within required timescales. Improve and automate tasks and reconciliations where possible.
• Maintenance of financial reports.
• Investigating and resolving BI-related business issues that are raised by both internal and external users/ partners.
• Participation in various management reporting projects.
• Authoring of high-quality technical and support procedure documentation.
• Liaising with development and other engineering and operations teams to resolve issues.
• Roll-out of upgrades and enhancements to data & analytics products.
• Participating in Data & analytics projects to assist in the testing of analytics systems and services in the production environment.
• BSc in Computer Science, Engineering, or similar field.
• Expert level experience in designing, building, and managing applications to process large amounts of data in a Hadoop ecosystem or other big data frameworks.
• Extensive experience with performance tuning applications on Hadoop and configuring Hadoop systems to maximize performance or other big data frameworks.
• Experience with common SDLC, including SCM, build tools, unit, integration, functional and performance testing from an automation perspective, TDD/BDD, CI, and continuous delivery, under agile practices.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Align with Sales and Presales on Partner needs.
• Provide Partner with Technical SPOC and make sure Partner does the same. Any change in stakeholders need a detailed handover and need to be communicated.
• Provide OAM with all the needed data to obtain Operator initial approval before integration & final approval before go-live actions.
• Maintain a frequent channel of communication with each account.
• Keep data accurate on pipeline.
• Update dashboard configurations accurately and quickly.
• Reporting status of launches weekly – internally.
• Reporting status of accounts weekly – externally.
• Promote and present to merchants, retailers, and other entities.
• Maintain merchant relationships to ensure continual growth and sales targets.
• Create, develop, and implement a business plan to grow the business.
• Create sales schedules for the servicing team and follow up and present results to the head office.
• Build and manage the relationships of key accounts.
• Manage and regularly update project planning and create projections using all means including spreadsheets.
• Design create and supply business proposals to banks and merchants.
• Design create and present PowerPoint or other presentations as needed to close deals.
• Undertake office administrative duties as required in conjunction with operations.
• Bachelor’s degree of Science or Engineering, preferably Computer Science.
• +5 years of relevant experience.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers.
• Fluency in English Language (Written and spoken).
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Align with Sales and Merchants Account Manager on Partner needs.
• Provide Partner with Technical SPOC and make sure Partner does the same. Any change in stakeholders need a detailed handover and need to be communicated.
• Responsible and accountable to handle all requests received from his/her accounts and manage the ETE follow-up and updates.
• Follow up closely on Progress.
• Analyze data for given accounts to identify revenue drops, investigate possible root causes and take proper actions with internal teams to mitigate abnormalities.
• Request from Merchants Account Manager with required data to provide it to the Operator with all the needed data to obtain initial approval before integration & final approval before go-live actions.
• Maintain a frequent channel of communication with each account.
• Keep data accurate on pipeline.
• Perform monthly clean-up exercise on his/her accounts pipeline cards to ensure all data are up to date.
• Build and manage the relationships of key Operators.
• Maintain, and increase business opportunities with existing Operators.
• Oversee partnership implementation in collaboration with Technical, Operational, Product, and other BD teams both locally and globally.
• Ongoing partner management and optimization of account management.
• Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.
• Directly accountable for sales targets in terms of new merchants launching.
• Bachelor’s degree of Science or Engineering, preferably Computer Science.
• +3 years of relevant experience.
• Fluency in English Language (Written and spoken).
• Great educational background, preferably in the fields of computer science or engineering for technical project managers.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
Responsible for delivering products and solutions that put the customer experience first & foremost and deliver incredible value to TPAY partners. This role will collaborate closely with business development, commercial, engineering, operations, and other cross-functional teams to build a suite of products and features using leading-edge platform technologies.
Should ensure TPAY products are locally and internationally relevant and successful. Leveraging on deep understanding of the local and international competitive and product landscape, highlighting product gaps, identifying growth opportunities, and driving execution of growth initiatives. The ideal candidate is passionate about international market success and has significant experience in product management for consumer products and mobile technology.
• Required syncing with the firm’s vision and focus on studying the operational pipelines, business channels, and customer feedback to improve the product offering.
• Ownership of Product Roadmap in line with company Vision/ Strategy.
• End to end Delivery, launch new features and optimize the existing product.
• Experience for Payment Web Application and Payments platform to deliver a seamless customer payment journey.
• Responsible for new market roll-out planning and delivery.
• Specialized in user journey mapping and story mapping.
• Define, prioritize, and communicate short and long-term product goals.
• Gathers product requirements from a variety of sources including clients, sales, strategy, marketing, and R&D.
• Responsibility for all strategic aspects of a given product including product strategy, market research, forecasting, budgeting, prioritizing new features.
• Working with the marketing and sales teams on sales training, market messaging, and of course, overseeing product development (with engineering team).
• Write white papers, blogs, research papers in company/ management name.
• Synthesize market needs from interactions with customers, partners, sales and marketing teams into product requirements and roadmap.
• Define product metrics, objectives, and key results to help guide, prioritize, and measure the success of the strategy, product initiatives, and releases for TPAY initiatives.
• Work cross-functionally with engineering, data sciences, marketing, legal, and business development teams to build, release, and promote new features.
• Develop an understanding of customers by conducting research, data analysis, customer interviews, and usability testing, as necessary Partner with engineering, marketing, and customer operations to bring new products and features to market, including activities like launch messaging and customer support.
• Drive product development, from conception to launch, of the products and product solutions associated with internationalization and localization — both consumer-facing features and back-end systems aligning with the engineering team.
• Work collaboratively to ensure consistency across all TPAY products.
• Write product requirements, develop user flows and mock-ups based on stakeholder feedback.
• Define the “What” and the “Who” and manage delivery for TPAY products.
• Propose new features and products for approval by senior management, working cross-functionally to build a business case and define ROI Manage and update product documentation such as PRDs, business requirements, use cases, user flows/stories, flows, and functional specs.
• Bachelor’s degree in engineering or science but into sales & Marketing.
• +4 years of experience in product management or leadership role.
• In-depth understanding of the industry.
• Experience with developing international products with a focus on translation, localization, and internationalization.
• Able to multitask, prioritize, and manage time efficiently.
• Problem-solving, business acumen, analytical skills, learning agility, and entrepreneurial drive.
• Able to build strong interpersonal relationships with peers, leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Excellent leadership, team building, and management skills.
• Able to align multiple strategies and ideas.
• Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace.
• Experience working with a set of highly skilled engineers, data scientists, and designers.
• Able to thrive in a fast-paced environment. Strong analytical skills and the ability to execute complex product launches.
• English fluent speaker.
• Knowledge of other languages, especially French.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Design test cases and test scripts.
• Executes test cases and test scripts on the system.
• Ability to understand new testing techniques, technologies, and tools.
• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 1-3 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• ISTQB certificate is a plus.
• Microsoft TFS experience is a plus.
• Very Good English.
• knowledge /hands-on experience in performance testing is a big plus.
• Good understanding of the software development and testing process.
• Very good testing design knowledge.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Proven record of high-performance managing complex initiatives to achieve outstanding results for the assigned targets.
• An intuitive understanding of the importance of data in understanding trends, providing actionable insights, & tracking the success of those initiatives.
• Proven experience leading by example, exhibiting integrity/enthusiasm/communication & fostering collaboration throughout organizations.
• Exceptional ability to develop strong business relationships at all levels to ensure business sustainability.
• Works with individuals and teams across the organization to ensure the best customers experience.
• Negotiating all contracts with prospective clients.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Maintaining client records.
• Generating leads.
• Onboarding new customers that involves credit terms, products, commercials, expansion plan, etc.
• Design and implement a strategic business plan that guarantees growth.
• 3-5 years of experience in sales, customer experience, or account management.
• Relevant experience in an account management/sale, practice is mandatory.
• Telecommunication/Fintech/Payments background is a plus
• Excellent command of using Microsoft Office tools especially Excel & PowerPoint
• Fluent English Language (Written and spoken)
• French is a plus
• Strong communications skills
• Flexible in working hours/weekends/outdoor visits & traveling
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Build & develop the business reporting capabilities & BI dashboards in Looker, participate in the development process to create & maintain the Data Warehouse ETL processes from multiple sources & troubleshooting for assigned reports, applications or projects. In addition to document the processes used in the development.
• BSc in Computer Science, Engineering or similar field
• +4 years’ experience
• Expert level experience in designing, building and managing applications to process large amounts of data in a Hadoop ecosystem or other big data frameworks.
• Extensive experience with performance tuning applications on Hadoop and configuring Hadoop systems to maximize performance or other big data frameworks.
• Experience with common SDLC, including SCM, build tools, unit, integration, functional and performance testing from automation perspective, TDD/BDD, CI and continuous delivery, under agile practices.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Conduct an initial session with a partner without supervision.
• Define, review, and manage the best configuration practice for each merchant and operator through TPAY Admin tools.
• Review and apply the configuration change requests from TAMs and OAMs.
• Ongoing audit for all configuration management all over TPAY admin tools.
• Ensure the integration scenario with the partner is clear to all parties.
• Ensure the testing scenarios are clear to technical SPOC before integration.
• All the above need to be detailed, documented, shared, and uploaded on pipeline.
• Share latest material, integration kit, video, etc before integration.
• Coordinate with TAM to utilize day with ready merchants for staging or production testing sessions.
• Conduct full testing cycles in which all issues that can be tested are reported.
• Reply to merchants’ inquiries with accurate information via email or skype.
• Available on skype for inquiries and sessions.
• Report status weekly.
• Keep discussion and CRs documented updated and enhanced with lessons learned.
• Contribute to automation and enhancements tools and techniques.
• +5 years of relevant experience
• Bachelor ‘s Degree in computer science or Engineering.
• Good knowledge in C#, SQL, ASP.Net, MVC, Web APIs, WCF.
• Knowledge of APIs, Json & web services is a big plus.
• Knowledge of Javascript is a big plus.
• Knowledge of Postman is a big plus.
• Good English (Written and Spoken).
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Problem troubleshooting, root cause analysis, and hot fixing issues on production, handle & monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handling incoming complaints from customers, merchants, or operators.
• Documenting customer requirements and review use cases.
• General on-boarding of new accounts and successful technical implementation.
• Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
• Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions.
• Ability to understand the needs of our customers and create an effective plan to install and maintain our Enterprise product in their environment.
• Ability to work cross-team and communicate effectively with people from a variety of different backgrounds and different levels of technical ability.
• Bachelor of Computer Science or Engineering.
• +4 years’ of relevant experience in a technical customer-facing role.
• Good knowledge in C#, SQL, ASP.Net, MVC, Web APIs, WCF & OOP concepts.
• Excellent command of English.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handle incoming complaints from customers, merchants or operators.
• Reviews requirements and design of the system to be implemented.
• Review test cases and test scripts.
• Identify test cases risk and priority.
• Complete test coverage and full test documentation for all code to be tested.
• Report issues through bug- tracking system.
• Communicates with the quality lead to discuss projects issues and schedule.
• Ability to understand new testing techniques, technologies, and tools.
• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 4-6 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• Very Good English.
• Excellent written & verbal notification.
• Teamwork and problem-solving skills with the ability to communicate with business partners & development teams.
• Hands-on, in-depth knowledge of software quality, testing methodology, and practices.
• Strong analytical and estimation skills with correcting application problems & providing short and long term solutions.
• Testing both mobile & web applications is a must.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Designing, executing, assessing, and troubleshooting software programs and applications which include:
• Configuring, analyzing, designing, coding, developing, unit testing and documenting software specifications throughout the project life cycle.
• This responsibility will extend to contributing in the estimates of the project, the quality, and timeliness of the deliverables and the project’s compliance to the organizational processes and standards.
• 5-7 years of experience as both a hands-on.Net development experience.
• Application’s architecture (3-tier app, Microservices, SOA, Cashing, Azure, and Docker)
• Design patterns and practices (like SOLD, CQRS, TDD, and DDD)
• Web Services and REST
• Messaging systems like Event hubs, Azure Service Bus, and RabbitMQ. Abstraction layer software e.g. NServiceBus, and MassTransit
• SQL and NoSQL (MongoDB ,RethinkDB, Cassandra)
• Devops is optional
• Knowledge in the Hadoop ecosystem and knowledge of another programming language (Scala, and Python) is desired but not mandatory.
• Visual Studio.Net and source control systems like VSTS, TFS, Git.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
• Analyzing and documenting how our platform and its extensions work and how they are mapped to the business needs / requirements. You will spend most of your time talking to stakeholders and architects to write requirements for new systems and may also help implement them and monitor their effectiveness.
• Bachelor of Computer Science or Engineering (Or related Field).
• +5 years’ experience.
Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.
Flexible Hours and Summer Working Hours
Installments
Medical, Life and Social Insurance
Mobile Allowance
Onsite Doctors
Other Perks
Work From Home
Career Path
Training and Development
Competitive Salary
Performance Appraisal/Bonus
Merit Increase
Company Events
Values
Our Values
We believe that our strength lies in our diversity
We create opportunities for our people to unleash their potential
We empower our people to make decisions that enhance our customer experience
We enjoy and celebrate what we do
We are responsible and committed to deliver unparalleled quality
We communicate in a gentle and respectful manner
We work collaboratively to accomplish our goals
Everyone at TPAY MOBILE is treated with a sense of mutual respect. Communication between different teams, as well as management is always done in a smooth way, which helps in facilitating the different work flow. This is a founding principle that is as true today as it was six years ago when the first employees walked through the door.
I love that we all bring something different to the table and are given a chance to share and leverage our experiences. We all come from different backgrounds and I feel this is really valued by the company as a whole.
Since joining TPAY MOBILE in 2018 I feel my career has gone from strength to strength. As the organisation has grown so too have the opportunities for the team, and I feel strongly there are plenty more opportunities for everyone to continue to grow and develop.
As a team we are truly committed to improving our work & process, in order to achieve our company’s targets & objectives. And this means delivering a quality service to all our clients, as we promised them.
I have always enjoyed coming together as part of a team to achieve a common goal or complete a task effectively and this is why I love working at TPAY MOBILE. No matter how loaded we are, or how complex it gets, we always work it out together in the best possible work. Having a cooperative teammates is one of TPAY MOBILE main strength points.
We might not all sit together in the same office but there is always plenty of opportunities to have fun with colleagues. I love that there is a genuine culture of not only enjoying what we do but also sharing in each other’s success.
There is something really exciting about being part of a fast growing mobile payments company, not least one that really values customer experience and empowers its team to make decisions and get things done.
