Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly and effectively to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior, senior and lead customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Developing team skills and performance.
• Building and updating a knowledge base to be used as a checklist for client inquiries and troubleshooting.

Qualifications:

• Bachelor of Computer Science or Engineering is preferable.
• +7 years of relevant experience.
• Creating processes and SLA’s.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Write and enhance Looker reporting over the company’s Data Warehouse and other sources, improve report performance, troubleshoot issues, and support users.
• Carry out and manage regular processes within required timescales. Improve and automate tasks and reconciliations where possible.
• Maintenance of financial reports.
• Investigating and resolving BI-related business issues that are raised by both internal and external users/ partners.
• Participation in various management reporting projects.
• Authoring of high-quality technical and support procedure documentation.
• Liaising with development and other engineering and operations teams to resolve issues.
• Roll-out of upgrades and enhancements to data & analytics products.
• Participating in Data & analytics projects to assist in the testing of analytics systems and services in the production environment.

Qualifications:

• BSc in Computer Science, Engineering, or similar field.
• Expert level experience in designing, building, and managing applications to process large amounts of data in a Hadoop ecosystem or other big data frameworks.
• Extensive experience with performance tuning applications on Hadoop and configuring Hadoop systems to maximize performance or other big data frameworks.
• Experience with common SDLC, including SCM, build tools, unit, integration, functional and performance testing from an automation perspective, TDD/BDD, CI, and continuous delivery, under agile practices.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Guide team development efforts towards successful project delivery.
• Provide technical leadership to teammates through coaching and mentorship.
• Maintain high standards of software quality within the team by establishing good practices and habits. Identify and encourage areas for growth and improvement within the team.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer reviews of solution designs and related code.
• Work with teammates in the migration of legacy applications to current Microsoft technologies.
• Develop, refine, and tune integrations between applications.
• Analyze and resolve technical and application problems.
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
• Adhere to high-quality development principles while delivering solutions on-time and on-budget.

Qualifications:

• 8+ years’ experience as a hands-on.Net development experience.
• Experience with SOLID & OOP & Design Patterns (including DI, IoC, etc.)
• Experience writing Unit and Integration Tests
• Experience building large-scale applications using modern programming languages (C#,.netCore).
• Experience working in an Agile environment and knowledge of Agile practices.
• Experience with cloud platforms (Azure, AWS).
• Experience in Distributed Systems Architecture (Microservices, Event-Driven, SOA and RESTful Services) or interest in learning.
• Experience working with Relational databases and NoSQL (SQL Server, PostgreSQL).
• Experience with CI/CD pipelines.
• Experience with search and analytics engines (Elasticsearch).
• Basic knowledge of functional programming or interest in learning.
• Docker & K8.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Summary:

Responsible for delivering products and solutions that put the customer experience first & foremost and deliver incredible value to TPAY partners. This role will collaborate closely with business development, commercial, engineering, operations, and other cross-functional teams to build a suite of products and features using leading-edge platform technologies.
Should ensure TPAY products are locally and internationally relevant and successful. Leveraging on deep understanding of the local and international competitive and product landscape, highlighting product gaps, identifying growth opportunities, and driving execution of growth initiatives. The ideal candidate is passionate about international market success and has significant experience in product management for consumer products and mobile technology.

Area of Responsibilities:

• Required syncing with the firm’s vision and focus on studying the operational pipelines, business channels, and customer feedback to improve the product offering.
• Ownership of Product Roadmap in line with company Vision/ Strategy.
• End to end Delivery, launch new features and optimize the existing product.
• Experience for Payment Web Application and Payments platform to deliver a seamless customer payment journey.
• Responsible for new market roll-out planning and delivery.
• Specialized in user journey mapping and story mapping.
• Define, prioritize, and communicate short and long-term product goals.
• Gathers product requirements from a variety of sources including clients, sales, strategy, marketing, and R&D.
• Responsibility for all strategic aspects of a given product including product strategy, market research, forecasting, budgeting, prioritizing new features.
• Working with the marketing and sales teams on sales training, market messaging, and of course, overseeing product development (with engineering team).
• Write white papers, blogs, research papers in company/ management name.
• Synthesize market needs from interactions with customers, partners, sales and marketing teams into product requirements and roadmap.
• Define product metrics, objectives, and key results to help guide, prioritize, and measure the success of the strategy, product initiatives, and releases for TPAY initiatives.
• Work cross-functionally with engineering, data sciences, marketing, legal, and business development teams to build, release, and promote new features.
• Develop an understanding of customers by conducting research, data analysis, customer interviews, and usability testing, as necessary Partner with engineering, marketing, and customer operations to bring new products and features to market, including activities like launch messaging and customer support.
• Drive product development, from conception to launch, of the products and product solutions associated with internationalization and localization — both consumer-facing features and back-end systems aligning with the engineering team.
• Work collaboratively to ensure consistency across all TPAY products.
• Write product requirements, develop user flows and mock-ups based on stakeholder feedback.
• Define the “What” and the “Who” and manage delivery for TPAY products.
• Propose new features and products for approval by senior management, working cross-functionally to build a business case and define ROI Manage and update product documentation such as PRDs, business requirements, use cases, user flows/stories, flows, and functional specs.

Qualifications:

• Bachelor’s degree in engineering or science but into sales & Marketing.
• +4 years of experience in product management or leadership role.
• In-depth understanding of the industry.
• Experience with developing international products with a focus on translation, localization, and internationalization.
• Able to multitask, prioritize, and manage time efficiently.
• Problem-solving, business acumen, analytical skills, learning agility, and entrepreneurial drive.
• Able to build strong interpersonal relationships with peers, leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Excellent leadership, team building, and management skills.
• Able to align multiple strategies and ideas.
• Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace.
• Experience working with a set of highly skilled engineers, data scientists, and designers.
• Able to thrive in a fast-paced environment. Strong analytical skills and the ability to execute complex product launches.
• English fluent speaker.
• Knowledge of other languages, especially French.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Design test cases and test scripts.
• Executes test cases and test scripts on the system.
• Ability to understand new testing techniques, technologies, and tools.
• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.

Qualifications:

• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 1-3 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• ISTQB certificate is a plus.
• Microsoft TFS experience is a plus.
• Very Good English.
• knowledge /hands-on experience in performance testing is a big plus.
• Good understanding of the software development and testing process.
• Very good testing design knowledge.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Summary:

We are looking for a Settlement Account Manager with excellent communication and account management skills to create long-term, trusting relationship with our customers across 17+ countries. This position will be responsible for developing and maintaining accounting principles, practices, and procedures to ensure accurate operations are communicated, confirmed, and settled.

Job Description:

• Connect daily with Operators and Merchants to resolve issues and ensure timely settlement of payments.
• Understand and improve problem solving capability for complex operations flow, accounting issues, and transaction discrepancies.
• Make sure the settlement & collections reports are delivered on time, meeting predefined deadlines.
• Overall financial account management responsibilities for both Operators and Merchants.
• Facilitate & streamline the work prerequisites from different internal & external entities.
• Monitor the Operators’ reporting and collection cycle.
• Be responsive and reachable & Interact daily with international partners.
• Sole communicator with the Operators for their reporting, settlement, and collection cycles.
• Acts as the Merchant’s focal point regarding reports, settlements, and collection - Financial Customer Care.
• Follow up with the different internal departments to finalise the Merchant’s payments cycle.
• Following up and ensure timely payment cycles.
• Provide reporting to senior leadership and produce insightful analyses of the business upon request for management.
• Grow with the team; develop a deeper understanding of complex transactions and work with our business partners to progress our capabilities.

Qualifications:

• Bachelor’s degree with a minimum of 4+ years of professional experience
• Self-directed, energetic, intellectually curious
• Superior analytical and problem-solving skills
• Effective verbal and written communication skills
• Team player who is comfortable working in a dynamic, entrepreneurial environment
• Willingness to simultaneously work on multiple projects, serving multiple constituents
• Excellent knowledge in MS Office, Excel and PowerPoint

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Build & develop the business reporting capabilities & BI dashboards in Looker, participate in the development process to create & maintain the Data Warehouse ETL processes from multiple sources & troubleshooting for assigned reports, applications or projects. In addition to document the processes used in the development.

Qualifications:

• BSc in Computer Science, Engineering or similar field
• +4 years’ experience
• Expert level experience in designing, building and managing applications to process large amounts of data in a Hadoop ecosystem or other big data frameworks.
• Extensive experience with performance tuning applications on Hadoop and configuring Hadoop systems to maximize performance or other big data frameworks.
• Experience with common SDLC, including SCM, build tools, unit, integration, functional and performance testing from automation perspective, TDD/BDD, CI and continuous delivery, under agile practices.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Conduct an initial session with a partner without supervision.
• Define, review, and manage the best configuration practice for each merchant and operator through TPAY Admin tools.
• Review and apply the configuration change requests from TAMs and OAMs.
• Ongoing audit for all configuration management all over TPAY admin tools.
• Ensure the integration scenario with the partner is clear to all parties.
• Ensure the testing scenarios are clear to technical SPOC before integration.
• All the above need to be detailed, documented, shared, and uploaded on pipeline.
• Share latest material, integration kit, video, etc before integration.
• Coordinate with TAM to utilize day with ready merchants for staging or production testing sessions.
• Conduct full testing cycles in which all issues that can be tested are reported.
• Reply to merchants’ inquiries with accurate information via email or skype.
• Available on skype for inquiries and sessions.
• Report status weekly.
• Keep discussion and CRs documented updated and enhanced with lessons learned.
• Contribute to automation and enhancements tools and techniques.

Qualifications:

• +5 years of relevant experience
• Bachelor ‘s Degree in computer science or Engineering.
• Good knowledge in C#, SQL, ASP.Net, MVC, Web APIs, WCF.
• Knowledge of APIs, Json & web services is a big plus.
• Knowledge of Javascript is a big plus.
• Knowledge of Postman is a big plus.
• Good English (Written and Spoken).

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Problem troubleshooting, root cause analysis, and hot fixing issues on production, handle & monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handling incoming complaints from customers, merchants, or operators.
• Documenting customer requirements and review use cases.
• General on-boarding of new accounts and successful technical implementation.
• Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
• Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions.
• Ability to understand the needs of our customers and create an effective plan to install and maintain our Enterprise product in their environment.
• Ability to work cross-team and communicate effectively with people from a variety of different backgrounds and different levels of technical ability.

Qualifications:

• Bachelor of Computer Science or Engineering.
• +4 years’ of relevant experience in a technical customer-facing role.
• Good knowledge in C#, SQL, ASP.Net, MVC, Web APIs, WCF & OOP concepts.
• Excellent command of English.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handle incoming complaints from customers, merchants or operators.
• Reviews requirements and design of the system to be implemented.
• Review test cases and test scripts.
• Identify test cases risk and priority.
• Complete test coverage and full test documentation for all code to be tested.
• Report issues through bug- tracking system.
• Communicates with the quality lead to discuss projects issues and schedule.
• Ability to understand new testing techniques, technologies, and tools.

Qualifications:

• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 4-6 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• Very Good English.
• Excellent written & verbal notification.
• Teamwork and problem-solving skills with the ability to communicate with business partners & development teams.
• Hands-on, in-depth knowledge of software quality, testing methodology, and practices.
• Strong analytical and estimation skills with correcting application problems & providing short and long term solutions.
• Testing both mobile & web applications is a must.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Providing tax planning and optimization opportunities advice to the business units.
• Responsible for managing the tax submission and tax audit of all legal entities to corporate / Regulated authorities.
• Oversee the Group’s tax reporting process, including organizing deliverables and timetable calculating material GAAP adjustments and review of the tax calculations.
• Proactively inform the Accounting Manager, and the Local Management of any change in tax regulation to support fast and efficient business decision making.
• Build relationships and interact with tax representatives to provide excellent planning, consulting, and expertise.
• Manage local internal taxes (VAT, Income, Payroll, stamp…etc.) in compliance with laws and regulations.
• Attend and facilitate proper processing of tax inspections and alignment on any tax risk and tax inspection with the management.
• Prepare the required analysis and documents necessary for tax inspection purposes, review the tax authority’s inspection report to identify issues raised.
• Coordinate with external tax advisor on minimizing possible penalties following tax inspections.
• Identify, quantify, and communicate tax-planning strategies for all entities, including researching and developing the most tax efficient.
• Aware of the tax topics such as Transfer pricing, e-invoicing, electronic tax submissions, Double Tax Treaties, … etc.

Qualifications:

• 5+ years of related experience
• Excellent MS Office skills particularly strong capabilities in MS Excel
• Very good English
• Knowledge of Microsoft Dynamic GP is a plus

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.