Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly and effectively to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior, senior and lead customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Developing team skills and performance.
• Building and updating a knowledge base to be used as a checklist for client inquiries and troubleshooting.

Qualifications:

• Bachelor of Computer Science or Engineering is preferable.
• +7 years of relevant experience.
• Creating processes and SLA’s.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Guide team development efforts towards successful project delivery.
• Provide technical leadership to teammates through coaching and mentorship.
• Maintain high standards of software quality within the team by establishing good practices and habits. Identify and encourage areas for growth and improvement within the team.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on Microsoft technologies.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer reviews of solution designs and related code.
• Work with teammates in the migration of legacy applications to current Microsoft technologies.
• Develop, refine, and tune integrations between applications.
• Analyze and resolve technical and application problems.
• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
• Adhere to high-quality development principles while delivering solutions on-time and on-budget.
•  

Qualifications:

• 8+ years’ experience as a hands-on.Net development experience.
• 3+ years of managing people.
• Experience with SOLID & OOP & Design Patterns (including DI, IoC, etc.)
• Experience writing Unit and Integration Tests
• Experience building large-scale applications using modern programming languages (C#,.netCore).
• Experience working in an Agile environment and knowledge of Agile practices.
• Experience with cloud platforms (Azure, AWS).
• Experience in Distributed Systems Architecture (Microservices, Event-Driven, SOA and RESTful Services) or interest in learning.
• Experience working with Relational databases and NoSQL (SQL Server, PostgreSQL).
• Experience with CI/CD pipelines.
• Experience with search and analytics engines (Elasticsearch)
• Basic knowledge of functional programming or interest in learning
• Bachelor of Computer Science or Engineering.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Prepare different reports including but not limited to attendance, internal HR reports and other reports for external entities.
• Handle and create the company major events, daily benefits operations and managing TPAY Mobile employees’ benefits.
• Orient the company new hires through conducting presentations and preparing onboarding kits.
• Handle the employee relations with TPAY Mobile through tracking vacation balances, making sure it’s all documented and maintaining the employee’s files and records.
• Follow up on probation periods, termination processes and updating employees database.
• Keep good relations and communication channels with concerned governmental authorities such as Labor Office and Insurance Authority.
• Act as business partner for the company’s subsidiaries.

Qualifications:

• Strong PC skills including proficiency in Microsoft Office (Excel, Word and Power point).
• 0-2 years of relevant experience.
• Strong organizational & communication skills, Ability to prioritize and multitask.
• Fluency English Language (Written and spoken).
• Bachelor’s Degree in Human Resources or related field.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Proper drafting and preparation of the required documents.
• Proper archiving of the documents once the required approvals are obtained.
• Handling the ratification and approvals itself from the Official Authority when ready, this shall happen gradually through visiting the GAFI together for several times until he become ready to take this step alone.
• Have a good understanding of the local regulations of such country.
• Drafting, preparation and assisting in the document’s preparation required for such approvals.
• Follow up until the required approvals are obtained.
• Proper archiving of the legal papers after closure.
• Ensure that all Agreements/ contracts have been properly scanned and included in the proper folders and nothing is missed
• Handle and revise contracts and agreements.

Qualifications:

• Bachelor’s degree in Law, English section and Bar Association membership is a must.
• 0-2 years’ experience in relevant field. 

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Handle overall legal activities including drafting, handling, and reviewing contracts, agreements, or other legal documents as well as various regulations, corporate legal dispute relates to operation.
• Monitor legal risk in telecommunications and advise other departments accordingly.
• Review and advise on contracts and negotiate contracts and other legal documents to ensure statutory compliance with existing law and regulatory requirements.
• Represent the company before all governmental and public bodies in relation to obligations, rights, contracts, and legal procedures related to the company's business.
• Review Ordinary General Assembly, Extra Ordinary General Assembly, and Board of Directors Meetings minutes.
• Provide legal advisory and services interpretation to the management, including reviewing and advising on MOUs, contracts, and other legal documents to ensure statutory compliance with existing law and regulatory requirements.
• Preparing the legal documentation for shareholders/director’s meetings.
• Official authorities approval and Authentications and handling “ including Gafni ratification, NTRA operating license  and ITIDA Certification, Notary public authentication if required  “ for the purpose of updating the company’s official documents, ratifying all the  EOGMMs, OGMs for Egyptian companies (  TPAY VAS and DCBE), In addition to the preparation and collection of any documents required in all foreign official authorities , ex; . , preparing documents for obtaining the  required approvals of turkey acquisition and its related requirements.

Qualifications:

• Bachelor’s degree in Law or equivalent, English section is a must.
• Experience in Fintech, Payments or Technology sectors most relevant.
• 15+ years of related experience.
• Strong PC skills including proficiency in Microsoft Office (Excel, word and Power point).
• Excellent negotiation skills.
• Ability to work under pressure in a fast-paced environment.
• Fluency English Language (Written and spoken).
• Good understanding and comprehension on law subjects such as: corporate law, including regulations and document preparation, litigation, due diligent, and contract negotiation.
• Having solid knowledge specifically in investment and business law.
• Strong exposure in drafting and reviewing contracts/agreements, especially contracts or agreements in English.
• Having solid knowledge specifically in investment and business law.
• Aware of UAE labor Laws.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Summary:

Responsible for delivering products and solutions that put the customer experience first & foremost and deliver incredible value to TPAY partners. This role will collaborate closely with business development, commercial, engineering, operations, and other cross-functional teams to build a suite of products and features using leading-edge platform technologies.
Should ensure TPAY products are locally and internationally relevant and successful. Leveraging on deep understanding of the local and international competitive and product landscape, highlighting product gaps, identifying growth opportunities, and driving execution of growth initiatives. The ideal candidate is passionate about international market success and has significant experience in product management for consumer products and mobile technology.

Area of Responsibilities:

• Required syncing with the firm’s vision and focus on studying the operational pipelines, business channels, and customer feedback to improve the product offering.
• Ownership of Product Roadmap in line with company Vision/ Strategy.
• End to end Delivery, launch new features and optimize the existing product.
• Experience for Payment Web Application and Payments platform to deliver a seamless customer payment journey.
• Responsible for new market roll-out planning and delivery.
• Specialized in user journey mapping and story mapping.
• Define, prioritize, and communicate short and long-term product goals.
• Gathers product requirements from a variety of sources including clients, sales, strategy, marketing, and R&D.
• Responsibility for all strategic aspects of a given product including product strategy, market research, forecasting, budgeting, prioritizing new features.
• Working with the marketing and sales teams on sales training, market messaging, and of course, overseeing product development (with engineering team).
• Write white papers, blogs, research papers in company/ management name.
• Synthesize market needs from interactions with customers, partners, sales and marketing teams into product requirements and roadmap.
• Define product metrics, objectives, and key results to help guide, prioritize, and measure the success of the strategy, product initiatives, and releases for TPAY initiatives.
• Work cross-functionally with engineering, data sciences, marketing, legal, and business development teams to build, release, and promote new features.
• Develop an understanding of customers by conducting research, data analysis, customer interviews, and usability testing, as necessary Partner with engineering, marketing, and customer operations to bring new products and features to market, including activities like launch messaging and customer support.
• Drive product development, from conception to launch, of the products and product solutions associated with internationalization and localization — both consumer-facing features and back-end systems aligning with the engineering team.
• Work collaboratively to ensure consistency across all TPAY products.
• Write product requirements, develop user flows and mock-ups based on stakeholder feedback.
• Define the “What” and the “Who” and manage delivery for TPAY products.
• Propose new features and products for approval by senior management, working cross-functionally to build a business case and define ROI Manage and update product documentation such as PRDs, business requirements, use cases, user flows/stories, flows, and functional specs.

Qualifications:

• Bachelor’s degree in engineering or science but into sales & Marketing.
• +4 years of experience in product management or leadership role.
• In-depth understanding of the industry.
• Experience with developing international products with a focus on translation, localization, and internationalization.
• Able to multitask, prioritize, and manage time efficiently.
• Problem-solving, business acumen, analytical skills, learning agility, and entrepreneurial drive.
• Able to build strong interpersonal relationships with peers, leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Excellent leadership, team building, and management skills.
• Able to align multiple strategies and ideas.
• Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace.
• Experience working with a set of highly skilled engineers, data scientists, and designers.
• Able to thrive in a fast-paced environment. Strong analytical skills and the ability to execute complex product launches.
• English fluent speaker.
• Knowledge of other languages, especially French.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Design test cases and test scripts.
• Executes test cases and test scripts on the system.
• Ability to understand new testing techniques, technologies, and tools.
• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.

Qualifications:

• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 1-3 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• ISTQB certificate is a plus.
• Microsoft TFS experience is a plus.
• Very Good English.
• knowledge /hands-on experience in performance testing is a big plus.
• Good understanding of the software development and testing process.
• Very good testing design knowledge.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Problem troubleshooting, root cause analysis, and hot fixing issues on production, handle & monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handling incoming complaints from customers, merchants, or operators.
• Documenting customer requirements and review use cases.
• General on-boarding of new accounts and successful technical implementation.
• Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offerings.
• Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions.
• Ability to understand the needs of our customers and create an effective plan to install and maintain our Enterprise product in their environment.
• Ability to work cross-team and communicate effectively with people from a variety of different backgrounds and different levels of technical ability.

Qualifications:

• Bachelor of Computer Science or Engineering.
• +4 years’ of relevant experience in a technical customer-facing role.
• Good knowledge in C#, SQL, ASP.Net, MVC, Web APIs, WCF & OOP concepts.
• Excellent command of English.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary.
• Assist in task planning, estimation, scheduling, and staffing.
• Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Work in close partnership with cross-functional teams and management.
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Provide information by collecting, analyzing and summarizing development and service issues.
• Collaborate with team to brainstorm, create new products and achieve goals.
• Make informed decisions quickly and taking ownership of services and applications at scale.
• Stay on the leading edge of development practices.

Qualifications:

• 5+ years’ experience as a hands-on .Net development experience.
• Experience with SOLID & OOP & Design Patterns (including DI, IoC, etc.)
• Experience writing Unit and Integration Tests
• Experience building large-scale applications using modern programming languages (C#,.netCore).
• Experience working in an Agile environment and knowledge of Agile practices.
• Experience with cloud platforms (Azure, AWS).
• Experience in Distributed Systems Architecture. (Microservices, Event-Driven, SOA and RESTful Services) or interest in learning.
• Experience working with relational databases and NoSQL (SQL Server, PostgreSQL).
• Experience with CI/CD pipelines.
• Experience with search and analytics engines (Elasticsearch).
• Docker & K8.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.

Job Description:

• Responsible for testing all TPAY’s products and services.
• Supporting TPAY live merchants and operators in addition to platform monitoring to make sure the overall echo system is up and running with the highest availability and reliability measures.
• Responsible for problem troubleshooting, root cause analysis and hot fixing issues on production.
• Handle and monitor downtime and handle emergency alerts (on phone call support) either related to operators or merchants.
• Handle incoming complaints from customers, merchants or operators.
• Reviews requirements and design of the system to be implemented.
• Review test cases and test scripts.
• Identify test cases risk and priority.
• Complete test coverage and full test documentation for all code to be tested.
• Report issues through bug- tracking system.
• Communicates with the quality lead to discuss projects issues and schedule.
• Ability to understand new testing techniques, technologies, and tools.

Qualifications:

• Bachelor ‘s Degree in computer science or Engineering from an accredited university.
• 4-6 years of relevant experience.
• Good knowledge in C# SQL, ASP.Net, MVC, Web APIs, WCF.
• Very Good English.
• Excellent written & verbal notification.
• Teamwork and problem-solving skills with the ability to communicate with business partners & development teams.
• Hands-on, in-depth knowledge of software quality, testing methodology, and practices.
• Strong analytical and estimation skills with correcting application problems & providing short and long term solutions.
• Testing both mobile & web applications is a must.
• Understanding of OOP concepts and practices.
• Knowledge of the software development life cycle.
• Knowledge of API testing & web services is a big added value.

Join Our Team:

Location First Settlement – New Cairo – Egypt.
Please send your updated CV to jobs@tpaymobile.com with the vacancy title in the subject.