Cash Payment and Money Transfer
Which banks are you working with?We are integrated with 8 banks in Turkey and accept payments through our bank accounts in Akbank, Garanti Bank ,İNG Bank, İş Bankası, TEB, Yapı ve, Kredi Bankası and Ziraat Bankası. I entered the wrong recipient information (bank account number, account holder name etc.) during a bank transfer. What should […]
Bundling
What can we bundle?You can bundle any service with a tariff, including freebies or discounts. How will the customer know about the bundle?Through campaigns led by the operator and/or merchant. Can the customer continue to be charged normally after the bundle offer?Yes, through DCB. This will be according to the agreement with the merchant/operator. Is […]
Billing DWB
Can consumers activate a wallet online?It depends on the rules and regulations in each country and the respective operator. Some wallets can be activated online; for others, the customer must visit a bank or shop to submit needed documents. How many wallets can a consumer have?Consumers can have one wallet for each mobile number. What […]
Billing DCB
What are the different user flows?One time/ recurrent subscription/ on-demand/ free parking period/ initial payment. Is there a mandated template for SMS communication?Yes, there are SMS templates to serve: welcome, confirmation, reminder and cancellation. What type of lines does DCB support?Either pre-paid lines where charges are deducted from the consumer’s credit balance, or post-paid lines […]
Subscription capabilities
What is auto suspension?This feature is used to stop charging a customer after a number of failed charging bills. What is auto renewal?This feature is used if the subscription contract expires, tpay can extend the validity date of the subscription automatically, without bothering the customer to resubscribe again. What is retroactive billing?tpay engine enables the […]
OPT-IN channels
What is a pin code verification?A pin code is one way to verify a subscription, it allows the end user to validate the transaction by entering the code received on his mobile number, via SMS. What is header enrichment verification?Header enrichment verification allows an operator to enrich the request going out to the end user, […]
Merchant cycle, from onboarding to settlement
Codeless onboarding cycle
What is Paybot
Created and managed by tpay, PayBot supports merchants reach customers through different and convenient channels, such as WhatsApp for Business.
What is bundling
A recurring/subscription payment model allows merchants to charge subscribers on a periodic basis (daily/weekly/monthly). tpay’s smart billing system ensures the best billing optimization methods used to activate and renew a merchant’s subscription service. All subscriptions’ capabilities can be applied upon agreement with merchant. EXAMPLE: Shahid VIP subscription.
